Refund policy
Last updated: October 28, 2026
30-day returns
You can return most items within 30 days of delivery for a refund to your original payment method.
To be eligible, the item must be:
- Unused and unworn, in the same condition you received it
- In its original packaging, with any cards or inserts that came with it
Items we can't accept back
- Body jewelry (nose studs, belly rings and other piercing jewelry), for hygiene reasons, unless it arrived defective or wrong
- Items that show wear, damage, resizing or alterations after delivery
- Gift cards and digital downloads
How to start a return
- Email us at kewsi1105@gmail.com within 30 days of delivery with your order number and the item(s) you want to return.
- We'll reply with the return address and instructions. Please don't send items back without contacting us first. Returns sent to the wrong address can't be refunded.
- Pack the item securely and send it with a tracked shipping service. Keep your tracking number.
Return shipping costs
- Change of mind: you pay the return shipping cost. Original shipping charges (if any) are not refunded.
- Defective, damaged or wrong item: we cover it. Email us within 7 days of delivery with your order number and clear photos of the problem, and we'll send a replacement or a full refund (including shipping). You may not need to send the item back.
Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a few extra days to post it.
Cancellations
Because every order is made to order, you can cancel free of charge within 24 hours of placing it, or any time before it ships. After it ships, please follow the return process above.
Lost or late packages
If your tracking hasn't updated for 10 days or your order hasn't arrived within 30 days of ordering, email us and we'll look into it and arrange a replacement or refund if it's lost.
Contact
Glint Luxe · kewsi1105@gmail.com